At silkywilky, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Conditions for Refund

1.If you're not satisfied with your purchase, you can request a refund within 15 days of receiving your order.

2.The product must be returned in its original packaging, unused, and in the same condition that you received it.

3.Products that are used excessively or beyond normal use are not eligible for a refund.

4.Any special requirements need to be addressed at the time of the order being placed.

5. You are responsible for all return shipping costs. We recommend to choose shipping with a tracking number as we are not responsible for any lost returns.

How to Initiate a Refund

To initiate a refund, please send an email to info@silkywilky.com with your order number and reason for return. Our customer service team will review your request and provide instructions on how to return the product.